How To Order
Updated January 14th, 2021: We ask that all customers please read this page in full before placing any order to avoid any mistakes or delays. All delivery, pickup, and payment details are below.
Welcome to Plant Goals! We are your downtown Plant Shop located at 387 Water Street in beautiful downtown Peterborough, Ontario.
During Lockdown 2.0 we are closed for in-store shopping. We do not currently ship any of our items.
FREE LOCAL DELIVERY
Local delivery (Peterborough, ON -- K9H, K9J, K9K, K9L only) is FREE for all orders during Lockdown 2.0 to help make plants accessible while we can't be open for in-store shopping. Local delivery is up to 5 business days. Please check your postal code.
During the lockdown our staff will not be entering common areas of apartment buildings or offices. Please note when making your order and leave a phone number where we can call when the driver arrives with your delivery.
IMPORTANT: We are not able to accommodate exact date requests, but we will do our best within our 5 business day delivery window. You will receive a confirmation email when you order. This is the email we will send your out-for-delivery notice to. Make sure your email is correct. If you don't see a confirmation email in your inbox/spam, please let us know. You will also get an out-for-delivery notice when you delivery date is confirmed. Please read the email and reply if necessary. Plants will not be left outside in cold weather. Undeliverable orders can be picked up at the shop within one week. After one week, orders will be cancelled. If you have any delivery questions, please email Rich at firstname.lastname@example.org. Thank you so much for all your help!
Our extended delivery is on hold for the time being.
After you choose CURBSIDE PICKUP at checkout, you will make your appointment via this link. The link is also sent to you in your confirmation email and it's in our menu too. Masks must be worn for curbside pickup. Be sure to read all the info on your appointment page so you don't miss any details.
IMPORTANT: We are staggering appointments and limiting the number of customers during each timeframe to be sure we're all about to distance safely. Your appointment confirmation and reminder will have details on curbside procedure as well. Thank you so much!! The name on your appointment MUST match the name on your order or it will not be packed. Orders must be picked up within 7 days. Orders left beyond one week will be cancelled.
CHECKOUT + PAYMENT
You can choose one of four payment options when your order from our online shop -- Credit Card, PayPal, e-Transfer, or Gift Card.
Here's what you need to know:
Credit Card + PayPal are pretty straightforward. Enter your details, make sure you choose the correct delivery/pickup method, and you're good to go!
For e-Transfer, choose that option at the checkout and you'll see additional info to complete your payment. Our e-Transfer email is email@example.com and does not require a password. Please complete your payment within an hour to hold your order.
To pay for ALL or PART of your order with a Gift Card, please choose that option, then send an email to firstname.lastname@example.org with your Gift Card number and we will get back to you with your remaining balance or amount owing. It may take a few days for us to get back to you.
You can check your order history via your account. You can either sign in or create an account using the same email you entered at checkout to see your orders. Here you will see all details of each order made with that email.
Have a question that we didn't answer on our site? Send an email to email@example.com. IG messages can get lost, so email is always the best way to reach us. The shop phone will not be consistently monitored during Lockdown 2.0 as we won't be at the shop at regular times. Thank you for you understanding and patience!